FAQs

    Please contact Jack Nadel International at for any questions regarding an order, tracking of a shipment, additional information, custom projects, etc.  We will be sure to get back to you the same day.

     

    Shipping?

    Once we receive an order, it will be processed immediately. If you place an order on a in stock item and it is received before 5pm Pacific Time, Monday-Friday, the order is shipped within 48 hours via the shipment method you have chosen. If you have special requests or if you need to ship sooner, please contact us and we will always respond same day.

    All orders ship from Los Angeles, CA. Ground shipments will arrive 1-5 working days from shipment date.
    For all orders that are not in stock, please allow approx. 5-10 working days for the order to ship.
    Orders designated for priority delivery are subject to additional charges. Taxes and shipping are calculated at the time of checkout.

     

    Return Policy?

    If you are not happy with a purchase or want to exchange it for another item, please email us at .  You can return merchandise to us at the address below:

    Nadel DG Warehouse

    Attn: Versant Health Store

    24100 Broad Street

    Carson, CA. 90745

     

    Please indicate whether you want a replacement or full refund. Defective items will be replaced at no extra cost. We want you to be 100% satisfied with your purchase. All other returns will be subject to additional shipping charges.

    We encourage you to insure all bulk orders returned for replacement or refund. The Versant Health Store is not responsible for lost returns. Shipments sent C.O.D. will not be accepted.

     

    Coupons and Gift Certificates

     

    Coupon codes allow you to deduct a certain dollar amount or percantage off your order or shipping charges.

     

    Gift Certificates load your account with spendable dollars that can then be applied to any order you choose. If your order value is higher than your avialable gift certificate balance, you will need to pay the rest of your order with credit card.